We’ve been exploring how we can reduce support requests on our service when jobseekers have problems creating accounts.
Previously, some jobseekers faced difficulties when the confirmation link sent to their email address became invalid due to not being selected within a specific time frame. Consequently, they had to seek manual approval from our service support to proceed with their account creation.
We’ve redesigned this journey to enable jobseekers to re-request a verification link to be sent to their email if they try to sign-in or select the link in the email after it has expired.
This will prevent a known pain point for jobseekers when creating an account, and reduce the time needed from support teams to help with accounts.
# User needs
Need JN002
ValidatedAs a jobseeker
I need to make prospective employers aware of my abilities
So that they can contact me about opportunities
# Screenshots
- Making the expiry time clearer on the check your email page
- Notifying users who try to sign in before confirming their email
- Confirmation of resending people confirmation emails
- Telling users the email link has expired
- Making the confirmation email clearer
- Letting user know what they can do with their new account
